Returns & Exchanges
General Return Policy
Regular items in clean like-new condition (excluding saddles, monogrammed or custom/special order products) may be returned for a full refund within 30 days of purchase. After 30 days, an item may only be returned for store credit reflecting its current sale price.
Returns (with the order number, a copy of the receipt, or the packing list) may be sent to our main store address:
Sun Valley Saddlery
104 North Main Street
Hailey, Idaho 83333
Saddle Return Policy
We understand how important saddle fit is to your riding experience and your horse's comfort, which is why why we offer a 7 day trial period on any of our new, used, or lease saddles. Any saddles being shipped from our store must be paid for in full along with a $75 domestic shipping charge, and those sold on a trial basis may be refunded upon return. If we don't hear from you within 7 days of delivery, the sale will be considered final. If the saddle does not work for you, please advise us of your intent to return within 7 days. Alternatively, you may choose a "Final Sale" option to forego your option to return the saddle, in exchange for a discounted price on certain saddles. No returns will be accepted when the Final Sale option has been selected.
Sun Valley Saddlery is not responsible for return shipping costs, customs fees, or international duties. Unfortunately, saddles showing signs of wear may only be returned in "demo" condition, and will be subject to a 35% restocking fee.
Custom/Special Order Items
Customized, special order, or monogrammed items are unfortunately not returnable.
We absolutely hate having to charge restocking fees, but we are a small, family-owned business, and cannot absorb the high costs of saddle damage. Therefore, please use care during a saddle trial- wrap stirrup leathers in tube socks or sheepskin for new saddles, do not clean or oil the saddle, keep it covered when not in use, and please do not wear jeans while riding.
If you aren't sure a sheet or blanket will fit your horse, please try it on over a clean sheet to keep it in returnable condition.